FAQ
Got a question?
The questions we hear most, answered plainly.
The platform
Is ETAAMAN live?
No. The platform is in development and we are preparing a small pilot with designers and their clients. Transactions in the pilot are simulated.
Who can use it first?
Graphic and social media designers and their clients. Later we will add categories such as chalet bookings and used goods.
Is ETAAMAN a marketplace for finding work or freelancers?
No, at least not at first. You bring the person you are dealing with and invite them to the transaction with a secure link.
Will there be a mobile app?
Yes. We are building Android and iPhone apps alongside the website, and will announce when they are available for the pilot.
Money
Does ETAAMAN hold money?
ETAAMAN is not a bank, an e-wallet or an escrow company, and it does not hold anyone’s money. Any future payment services will be provided through a licensed financial institution in Egypt, after the required legal approvals.
So are payments in the pilot real?
No. Every payment step in the pilot is simulated and labelled as such. Nobody pays or receives real money through the platform.
Will you charge a commission?
In future there will be a commission on transactions depending on their type, shown clearly before anyone agrees. The rates have not been set.
Trust and disputes
Does identity verification mean someone is trustworthy?
No. Verification only confirms that someone is who they say they are. A verified person can still behave badly, which is why we show their history and reviews separately.
How do reviews work?
Only a party to a real transaction completed on the platform can write one. Reviews cannot be bought, and paid plans do not affect reputation.
What if there is a dispute?
Either party opens a dispute, states their case and uploads evidence. An impartial person reviews it and records the reasons, and there is a way to appeal.
Signing up and your data
What do you do with my details when I sign up?
We use them only to contact you about the pilot and the launch. We never sell them, and you can ask us to delete them at any time from the Contact page.
What does the Founding 100 include?
Free early access to the pilot, direct support, and professional features after launch under final terms we will publish. The “Founding Member” label does not mean a person is trustworthy.
Does signing up mean I am accepted?
No. We review applications and contact those who fit the pilot.