Trust & safety

Trust built on facts, not badges

The biggest risk when strangers deal is a false sense of safety. That is why we are precise about every claim we make.

Different things, shown separately

Identity verified
The person is who they say they are. This will be done only through an approved provider, and we will never say it happened unless it did.
Ownership or authority
For example, that someone owns a chalet or is authorised to rent it out. A separate check from identity.
Transaction history
Completed transactions, punctuality and reviews, kept separately for each category.
New is not bad
An account without enough history is shown as “not enough history yet”, never as a negative rating.

Only a party to a real transaction completed on the platform can write a review.
Reviews cannot be bought, and paid plans never improve reputation or ranking.
Nobody at ETAAMAN can quietly edit a review. Every action on a review is recorded.
There is a way to appeal and correct, and an unverified complaint does not punish anyone forever.

Preserved evidence
Messages and files are kept with the transaction and cannot be edited. Only the parties and authorised reviewers can see them.
A human decision
The reviewer is an impartial person who records the reasons for the decision, and there is a way to appeal.
AI only assists
It may summarise and organise evidence for the reviewer. It never decides a dispute, moves money or labels anyone a fraudster.
Your data
National ID numbers and identity documents are never shown to anyone, and we collect as little as we need.

If you have a question or concern about safety or privacy, talk to us.